DO CHO REFUND & RETURN POLICY

Last Updated: May 23rd, 2024

Learn about Do Cho's refund and return policies for accounts, boosting, currency, and in-game items.

General Policy

These policies apply when buyers and sellers disagree on a transaction. While we encourage buyers to contact sellers directly for refunds, sellers are not obligated to refund orders that match the original description.

How to Request a Refund

• Raise a dispute on the order page.
• Contact Do Cho 24/7 Support via live chat.
• Refunds are only processed within the warranty period (free or extended if purchased).

Processing Time

• Refunds may take up to 1 week to process.
• Once approved, funds are returned to your Do Cho balance.
• For refunds to the original payment method (non-prepaid cards only), contact support.

Accounts

Eligible for Refund If:

• ✅ The account was compromised (hacked, stolen, etc.).
• ✅ The account was not delivered within the guaranteed time.
• ✅ Login details are incorrect (seller has 12 hours to resolve).
• ✅ The account is not full access (missing email control).
• ✅ The account is not as described, provided you:
• Did not change login details.
• Did not play on/resell the account.
• Did not make purchases on it.

Not Eligible for Refund If:

• ❌ You purchased by mistake (after delivery).
• ❌ You changed login details (invalidates "not as described" claims).
• ❌ You played/altered the account (e.g., leveled up, bought items).
• ❌ The account was banned due to your actions (e.g., cheating, toxicity).
• ❌ Evidence is shared outside Do Cho (e.g., social media, forums).

Boosting & Services

Eligible for Refund If:

• ✅ Service was not completed as promised.
• ✅ Booster used cheats/exploits.

Not Eligible for Refund If:

• ❌ You cancel mid-service without cause.
• ❌ The booster followed guidelines but you were unsatisfied.

Currency & Items

Eligible for Refund If:

• ✅ Items/currency were not delivered.
• ✅ Items differ from the listing (e.g., wrong quantity/type).

Not Eligible for Refund If:

• ❌ You used the items/currency before disputing.
• ❌ The game's economy changes (e.g., price fluctuations).

Chargeback Policy

Completed orders are final. Chargebacks result in a permanent ban.

Always contact Do Cho Support for unresolved issues.

DO CHO PRIVACY POLICY

Last Updated: May 23rd, 2024

1. Introduction

This Privacy Policy explains how Do Cho Market ("Do Cho"), operator of the website www.do-cho.site ("Site"), collects, stores, shares, and protects your Personal Information. It applies to the Site and all related services, including mobile access.

This policy does not cover third-party practices. Check back periodically for updates.

2. Scope & Consent

By using the Site, you consent to:

• This Privacy Policy.
• Our Terms of Service and all Site policies.
• Collection, storage, and use of your Personal Information as described below.

Personal Information = Data that identifies you (e.g., name, email, financial details). Excludes anonymized/aggregated data.

Third-Party Links: This policy doesn't apply to external sites linked on our platform.

3. Amendments

We may update this policy by posting changes on the Site. Amendments take effect 30 days after posting. Material changes will be emailed to you.

4. Collection of Personal Information

What We Collect

• Basic Info: Name, email, phone, address, birth date, ID (for verification).
• Transactional Data: Purchase history, account activity.
• Technical Data: IP address, browser type, cookies (see Section 10).
• Third-Party Data: Credit bureaus, social networks (where permitted by law).

Optional vs. Required

Some info (e.g., email, payment details) is required for:

• Account registration.
• Completing purchases.
• Customer support.

5. Use of Personal Information

We use your data to:

• Provide services and customer support.
• Prevent fraud, illegal activities, and enforce policies.
• Improve Site features, content, and ads.
• Contact you for disputes, fees, or updates.
• Send marketing emails (opt-out available).

Legitimate Interests: We may process data to defend legal claims or prevent crimes.

6. Data Storage & Retention

• Account Data: Up to 5 years after last activity.
• Transaction Data: Up to 10 years (legal compliance).
• AML Data: As required by law.
• Messages/Chats: Retained while your account is active.

Data may be stored in the U.S., EU, or other jurisdictions.

7. Sharing Personal Information

We may share your data with:

• Affiliates: For joint services (e.g., fraud detection).
• Service Providers: Payment processors, fraud investigators.
• Legal Authorities: If required by law (e.g., court orders).
• Business Transfers: If Do Cho merges or is acquired.

We never sell your data to third-party marketers.

8. User-Generated Content

Your username and public activity (e.g., listings, reviews) are visible to others.

Use caution in forums/chat rooms—shared info may be collected by others.

9. Cookies & Tracking

We use:

• Cookies: For login sessions, preferences, and ads.
• Web Beacons: To measure Site traffic.

Manage Cookies: Block/delete via browser settings, but some features may not work.

10. Security

• Protections: Encryption, firewalls, access controls.
• Breach Response: Notify affected users within 72 hours.
• Passwords: Use strong, unique passwords. Report compromises immediately.

11. Your Rights

• Access/Correct Data: Update info via your account settings.
• Delete Data: Request account closure (some data retained for legal reasons).
• Opt-Out: Unsubscribe from marketing emails.
• Lodge Complaints: Contact Lithuanian Data Protection Authority (for EU users).